how can we help you?
We are happy to support you – quickly, personally and easily.
Calling times
Monday – Friday
08:00 – 12:00
1:30 PM – 5:00 PM
Saturday
8:00 AM – 4:00 PM
(Exception: public holidays)
We are here for you!
Just send us a message – or request a callback by leaving your number.
The five most frequently asked questions
Where are your sofas produced?
Where are your sofas produced?
Our sofas are produced in Europe by our manufacturers, who specialize in sofas.
How long are the delivery times?
How long are the delivery times?
Depending on use, the lifespan is between 7 and 15 years. But because all elements can be replaced again and again, it will accompany you for a lifetime 😉
At what degrees are the covers washed?
At what degrees are the covers washed?
We recommend washing the covers at 30 degrees with a gentle cycle.
How are the elements of the sofas attached?
How are the elements of the sofas attached?
The elements are easily connected with Velcro. These hold together perfectly – even children running around can't separate the elements 😉
Can I reorder individual covers?
Can I reorder individual covers?
Of course, you can reorder individual covers or refresh the entire sofa with a new one Color.
Maintenance & usage tips
Should I immediately wash the cover in the washing machine if it has a stain?
Should I immediately wash the cover in the washing machine if it has a stain?
It depends on what kind of stain it is. For small stains, you can easily remove them with a damp cloth, a little washing-up liquid and circular movements. Otherwise, you can simply remove the individual cover with the stain, put it in the washing machine and then put it back clean.
At what degrees should the covers be washed?
At what degrees should the covers be washed?
We recommend washing the covers at 30 degrees in a gentle cycle.
I have a pet. Which substance is recommended?
I have a pet. Which substance is recommended?
All fabrics are suitable for pets. Hair can be easily removed with a lint roller or a damp cloth. Moreover, the fabrics are so tightly woven that cat nails cannot simply scratch out the interior. And if a spot does become damaged, you can easily replace the cover in question and see Sofa look like new again. In addition, all fabrics are super practical, because you can simply wash them if your sweet four-legged friends stain them.
How are the elements of the sofas attached?
How are the elements of the sofas attached?
The elements are easily connected to each other with Velcro. These hold together perfectly, even jumping children do not cause the elements to slide apart. 😉
How should I proceed if I want to wash the cover?
How should I proceed if I want to wash the cover?
- Covers of the Sofa pick up (and possibly pick up Color sort)
- Fold down the Velcro so that it does not get caught anywhere
- Turn cover inside out
- Place cover in the drum
- Add detergent*
- Select a delicate wash program at 30 °C, adjust the speed to minimum, start and wait…
- Shake out the covers and hang them up in fresh air and let them dry
- Do not iron – Sofa re-upholster immediately and enjoy
We also recommend:
- Wash covers inside out
- Use a laundry bag
Which detergents can I use for the covers?
Which detergents can I use for the covers?
We recommend the following detergents:
- Washing powder
- Delicate detergent
- Liquid detergent
- Wax strips
To prevent your cover from losing quality, we do not recommend the use of fabric softener and bleach.
How can I protect my floor against marks and scratches?
How can I protect my floor against marks and scratches?
To avoid prints and scratches on the floor, we recommend that you place felt protectors under the legs. You can buy these at any hardware store. Over time and with use, the felts wear out and need to be replaced.
Our sofas with wooden legs are already supplied with felt protectors.
A look behind the scenes
Livom employs real people with a lot of heart, humor and a shared mission: making furniture that you will love. Here you will get to know us better.